Please reach out as soon as possible! I personally pack and ship all orders within 2–3 business days (excluding weekends), so if your order hasn’t been shipped yet, I’m happy to cancel it and issue a full refund.

However, once an order has been processed and shipped, I’m unable to accept cancellation requests or offer refunds. Thank you so much for understanding—and for supporting a small, one-person business!

Don’t worry—this happens sometimes! I pack and ship all orders myself within 2–3 business days, so if your order hasn’t gone out yet, I’d be happy to update the shipping address. Just send me a message as soon as possible with the correct info.

However, if your order has already shipped, I’m unfortunately unable to reroute it. As a small business, I’m also unable to offer a free replacement in these cases—while I wish I could, I simply can’t absorb the cost.

If the package is headed to an old or incorrect address, you might try visiting or contacting the address directly to retrieve it once it’s delivered. It’s a long shot, I know—but I’m cheering you on and wishing you the best of luck in tracking it down.

Disclaimer:
Your safety comes first. If you're considering retrieving a package from an incorrect address, please use your best judgment. I do not recommend visiting any location where you may feel unsafe or unwelcome. Petrichor & Co. is not responsible for any incidents, risks, or harm that may occur in the process of locating a misdelivered package. Always prioritize your well-being.

If your order hasn’t shipped yet, I’m happy to process a refund—just send me a message as soon as possible!

However, once an item has been processed and shipped, I don’t offer refunds for change-of-heart purchases. As a small business, each item is made, packed, and shipped with care, and I rely on each order to keep things running smoothly.

That said, if something goes wrong on my end—say, you ordered a $40 quilted book sleeve and received a $4 sticker instead—you’ll absolutely get a full refund or replacement. That’s on me, and I’ll make it right.

If your item has already shipped and you’re feeling a little buyer’s remorse, I completely understand. I just hope that when your package arrives, it brings you that warm, fuzzy feeling you were hoping for all along.

I don’t accept returns at this time, as each item is made or packaged with care in a small studio setting. That said, if your order arrives damaged or there’s an issue with your item, please don’t hesitate to reach out—I want you to be happy with your purchase and will do my best to make it right when something goes wrong.

Absolutely. If your order arrived damaged, I’ll gladly send a replacement—just a few quick steps first to keep things fair and organized for both of us:

• Please email me within 7 days of delivery with your order number, a short note explaining what happened, and clear photos of both the damaged item and the packaging.

This documentation helps me file a claim with the shipping carrier and ensures I can continue offering this kind of support to customers in the future.

I trust my customers and believe you’re reaching out in good faith—but in running a small business, I also have to set boundaries to protect my time and energy from the occasional not-so-honest request.

That said, I do reserve the right to determine if an item is truly damaged beyond use. For example, if a print arrives torn, creased, or crumpled, I’ll happily send a replacement. But if it’s slightly curved or has a small bend that flattens out when placed under a book, I may respectfully decline a resend.

Thanks so much for your understanding—and for supporting handmade work. I truly appreciate you

You're not alone—this happens more often than you'd think. Sometimes USPS or other carriers will mark a package as “delivered” when it’s still on the way or has been dropped off nearby but not yet at your door. It’s frustrating, I know, but in most cases, the package turns up within a couple of business days.

Here’s what I recommend:

1. Wait 1–2 business days after the marked delivery date. Packages often show up within that window.

2. Double-check your surroundings—mailrooms, porches, neighbors, or any alternate delivery spots.

3. If the item is still missing after two business days, contact your local post office to see if they can provide more details. This is usually the fastest way to get answers.

4. Let me know as well! I’m happy to help track it down on my end, but I won’t be able to file a missing mail claim with USPS until it’s been a full business week since the marked delivery.

I know it’s a hassle, and I truly appreciate your patience while we sort it out together. Rest assured, I’ll do everything I can to help resolve the situation if your package doesn’t turn up.

I work Monday - Friday, 10:00am - 6:00pm (CST)

I am out of office the following holidays:

• April 14th (my birthday)

• Thanksgiving

• Christmas Eve

• Christmas Day

• New Years Eve

• New Years Day